FAQ
Frequently asked questions
Can't find what you're looking for? Email support@letnexus.co.uk.
Do I need a card to start the free trial?
No. Start your 7-day free trial with just your email. You only add a card if you decide to subscribe.
What happens when the 7 days are up?
Subscribe for £10 a month to keep going. If you don't, your account is paused and everything you added is kept safe. You can still export your data.
Who is LET NEXUS for?
UK landlords and small letting teams who want certificates, inspections, repairs, tenants and documents in one place, with reminders so nothing is missed.
How does tenant screening work?
You send the applicant a secure link by email. They complete the application on their phone and upload documents, and we request their references. You review everything and make the decision.
Is my data safe?
Your data is stored in London, encrypted, and only visible to people you invite. Documents are private and shared only through expiring links.
Can I cancel at any time?
Yes. Cancel from the billing page whenever you like. You keep access until the end of the month you've paid for.
What does LET NEXUS remind me about?
Certificate and compliance expiries, upcoming inspections, tenancy end dates, important dates such as rent reviews and insurance renewals, tasks with due dates and documents with expiry dates. By default 30, 14, 7 and 1 days before, and on the day.
Does it work on my phone?
Yes. LET NEXUS works in any modern browser on your phone, tablet or computer. There's nothing to install.
Can I add my own compliance items?
Yes. Alongside the common UK certificates and checks, you can add your own compliance types for anything else you need to track.
Is LET NEXUS legal advice?
No. LET NEXUS helps you keep records and remember deadlines. Our guides are general information. Check GOV.UK or take professional advice for your situation.
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