Landlord repair duties and keeping maintenance records
What repairs landlords are responsible for, how quickly to respond, and why a clear record of every repair protects you.
By Paul Ashley, Founder of LET NEXUS and landlord since 2015
Last reviewed · 4 min read
Under section 11 of the Landlord and Tenant Act 1985, landlords of most residential tenancies must keep certain parts of the property in repair, whatever the tenancy agreement says.
What you're responsible for
- The structure and exterior, including walls, roof, windows, doors, drains and gutters.
- Installations for water, gas, electricity and sanitation, such as pipes, basins, sinks, baths and toilets.
- Installations for space heating and heating water, such as the boiler and radiators.
Responding to repairs
Your duty usually starts once you know about the problem, so make it easy for tenants to report issues. Deal with emergencies straight away, and other repairs within a reasonable time.
Why records matter
A record of when each problem was reported, what you did, who did the work and when it was finished is your best evidence if a dispute, complaint or claim arises.
Your checklist
- Give tenants a clear way to report repairs
- Log every report with the date it was received
- Treat gas leaks, flooding and loss of heating in winter as emergencies
- Record the contractor, visit dates and outcome
- Keep invoices and photos with each job
Frequently asked questions
Who is responsible for damage caused by the tenant?
Tenants are generally responsible for damage they, their household or visitors cause. You may still need to fix it and can seek the cost from the tenant or their deposit.
Official guidance
This guide is general information for landlords in England and isn’t legal advice. Rules differ in Scotland, Wales and Northern Ireland, and can change. Always check the official guidance or take professional advice for your situation.
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